{"id":10175,"date":"2021-03-18T14:07:18","date_gmt":"2021-03-18T14:07:18","guid":{"rendered":"https:\/\/www.isauramedia.com\/?p=10175"},"modified":"2021-03-18T14:19:36","modified_gmt":"2021-03-18T14:19:36","slug":"aimez-vos-haters-comment-gerer-les-commentaires-negatifs-et-les-crises-de-marque","status":"publish","type":"post","link":"https:\/\/www.isauramedia.com\/fr\/aimez-vos-haters-comment-gerer-les-commentaires-negatifs-et-les-crises-de-marque\/","title":{"rendered":"Aimez vos haters. Comment g\u00e9rer les commentaires n\u00e9gatifs et les crises de marque."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10175\" class=\"elementor elementor-10175\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<header class=\"elementor-section elementor-top-section elementor-element elementor-element-1cd6cb64 elementor-section-content-middle elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"1cd6cb64\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-331b7727\" data-id=\"331b7727\" data-element_type=\"column\" 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href=\"https:\/\/www.isauramedia.com\/fr\/annonces-dans-les-moteurs-de-recherche\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Annonces sur les Moteurs de Recherche<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30401\"><a href=\"https:\/\/www.isauramedia.com\/fr\/analyse-des-donnees\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Analyse des Donn\u00e9es<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30404\"><a href=\"https:\/\/www.isauramedia.com\/fr\/seo-pour-les-intelligences-artificielles\/\" class=\"elementor-sub-item\" tabindex=\"-1\">SEO pour l\u2019intelligence Artificielle<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30403\"><a href=\"https:\/\/www.isauramedia.com\/fr\/publicites-sur-les-reseaux-sociaux\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Publicit\u00e9 sur les R\u00e9seaux Sociaux<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30402\"><a href=\"https:\/\/www.isauramedia.com\/fr\/production-de-contenus\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Production de Contenus<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30410\"><a href=\"https:\/\/www.isauramedia.com\/fr\/blog-3\/\" class=\"elementor-item\" tabindex=\"-1\">BLOG<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30411\"><a href=\"https:\/\/www.isauramedia.com\/fr\/contacts\/\" class=\"elementor-item\" tabindex=\"-1\">Contacts<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-638cecb7 elementor-section-stretched elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"638cecb7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b2377db elementor-hidden-desktop\" data-id=\"6b2377db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b51020e elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"6b51020e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1400\" height=\"787\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3.jpg\" class=\"attachment-full size-full wp-image-10115\" alt=\"Un yogur de coco para ilustrar un texto sobre gestionar comentarios negativos y crisis de marca.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3.jpg 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-300x169.jpg 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1024x576.jpg 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-768x432.jpg 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5bd212 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5bd212\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-489501ba\" data-id=\"489501ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eb612bb elementor-widget elementor-widget-heading\" data-id=\"7eb612bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Aimez vos haters.<\/b> Comment g\u00e9rer les commentaires n\u00e9gatifs et les crises de marque.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19a031e3\" data-id=\"19a031e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a19a6f9 elementor-widget elementor-widget-text-editor\" data-id=\"a19a6f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Si vous n&rsquo;\u00eates pas tr\u00e8s habitu\u00e9 \u00e0 g\u00e9rer les r\u00e9seaux sociaux de votre entreprise, <\/span><b>le premier commentaire n\u00e9gatif que vous recevez (et que vous recevrez, sans aucun doute) est un coup dur<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Et m\u00eame si on est habitu\u00e9, \u00e7a ne fait pas du bien non plus, qu&rsquo;est-ce qu&rsquo;on va bien pouvoir se payer ? <\/span><b>Vous vous retrouvez \u00e0 plat sur le dos.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54b5fac6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54b5fac6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-629d5d7d\" data-id=\"629d5d7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64227f88 elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"64227f88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/elementor\/thumbs\/Isaura-_-Cabecera-blog-3-4wj6kvnby4p8c8xg12w23qf1g8vonzp3jb3qtbqo44.jpg\" title=\"gestionar-comentarios-negativos\" alt=\"Un yogur de coco para ilustrar un texto sobre gestionar comentarios negativos y crisis de marca.\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aab47fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3aab47fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-450874a7\" data-id=\"450874a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e89cd33 elementor-widget elementor-widget-text-editor\" data-id=\"5e89cd33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>\u00ab\u00a0Votre premier commentaire n\u00e9gatif ? Aujourd&rsquo;hui, une le\u00e7on pratique sur la fa\u00e7on de r\u00e9agir lorsque ce qu&rsquo;on nous dit nous frappe dans les dents\u00a0\u00bb.<\/b><\/p><p><span style=\"font-weight: 400;\">Un client d\u00e9\u00e7u, une livraison qui a mal tourn\u00e9 ou (m\u00eame) un troll qui s&rsquo;est ennuy\u00e9 et n&rsquo;a rien trouv\u00e9 de mieux \u00e0 faire que de vous <\/span><b>envoyer un message d\u00e9vastateur.<\/b><\/p><p><span style=\"font-weight: 400;\">Quoi qu&rsquo;il en soit, <\/span><b>ne paniquez pas.<\/b><\/p><p><span style=\"font-weight: 400;\">Vous pouvez r\u00e9pondre \u00e0 n&rsquo;importe quoi tout en<\/span><b> instaurant un climat de confiance avec vos utilisateurs.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-716c6357 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"716c6357\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2936d482\" data-id=\"2936d482\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17cfe8b elementor-widget elementor-widget-heading\" data-id=\"17cfe8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>6 cl\u00e9s<\/b> pour que les commentaires n\u00e9gatifs ne soient pas un cauchemar (bien au contraire)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c650fdc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c650fdc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-624ebc3a\" data-id=\"624ebc3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-770ebe1c elementor-widget elementor-widget-text-editor\" data-id=\"770ebe1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous pouvons comprendre <\/span><b>: vous faites beaucoup d&rsquo;efforts pour que tout soit parfait dans \u00ab\u00a0votre maison\u00a0\u00bb<\/b><span style=\"font-weight: 400;\"> et soudain, vlan ! une personne m\u00e9contente vous \u00e9crit pour se plaindre et vous jette un seau d&rsquo;eau froide.<\/span><\/p><p><span style=\"font-weight: 400;\">Comment r\u00e9agissez-vous ?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d5eb435 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d5eb435\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2a8a7d79\" data-id=\"2a8a7d79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32434c6f elementor-widget elementor-widget-image\" data-id=\"32434c6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/elementor\/thumbs\/Isaura-_-Fotos-Blog-V-6-4wj6kvn5uuura2un4zz6zj4arjqunhh6zzvt8jrvqo.jpg\" title=\"Isaura _ Fotos Blog (V) (6)\" alt=\"Isaura _ Fotos Blog (V) (6)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25238b54\" data-id=\"25238b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320a37d elementor-widget elementor-widget-heading\" data-id=\"320a37d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. D'abord, restez calme.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fae648 elementor-widget elementor-widget-text-editor\" data-id=\"3fae648\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Aucun drame. C&rsquo;est le premier slogan.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Les commentaires n\u00e9gatifs font partie de ce qui peut arriver sur les r\u00e9seaux<\/strong>. Il faut s&rsquo;y attendre, et ne pas oublier que c\u2019est pr\u00e9visible. Il faut presque compter sur eux et ne pas \u00eatre contrari\u00e9 quand on l&rsquo;obtient.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Disons que \u00e7a fait partie du travail.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a137b elementor-widget elementor-widget-heading\" data-id=\"76a137b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Ne r\u00e9pondez jamais dans le feu de l'action...\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c3b98 elementor-widget elementor-widget-text-editor\" data-id=\"09c3b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">M\u00eame si vous vous sentez mal \u00e0 l&rsquo;aise face \u00e0 ce commentaire, calmez-vous avant de <\/span><b>d\u00e9cider de lui donner suite.<\/b><\/p><p><span style=\"font-weight: 400;\">Il s&rsquo;agit en fait d&rsquo;un excellent conseil pour la vie en g\u00e9n\u00e9ral : <\/span><b>r\u00e9fl\u00e9chir avant de r\u00e9pondre vous permettra d&rsquo;obtenir un meilleur r\u00e9sultat<\/b><span style=\"font-weight: 400;\"> que de vous comporter comme une hydre et de r\u00e9pondre la premi\u00e8re chose qui vous passe par la t\u00eate.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a17bc9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a17bc9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1466bd89\" data-id=\"1466bd89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f95d8c0 elementor-widget elementor-widget-heading\" data-id=\"3f95d8c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. ...mais faites en sorte de toujours r\u00e9pondre\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71fb71eb elementor-widget elementor-widget-text-editor\" data-id=\"71fb71eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Cela pourrait vous traverser l&rsquo;esprit de laisser tomber.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Mauvaise d\u00e9cision. <\/span><b>Les commentaires n\u00e9gatifs sur vos r\u00e9seaux seront toujours l\u00e0, d&rsquo;autres utilisateurs les verront<\/b><span style=\"font-weight: 400;\">, et r\u00e9pondre sur le coup de l\u2019impulsivit\u00e9 est l&rsquo;une des choses \u00e0 ne pas faire.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">En outre, si les autres voient que vous ne r\u00e9pondez pas syst\u00e9matiquement aux commentaires n\u00e9gatifs, vous suscitez la m\u00e9fiance. Ils l&rsquo;interpr\u00e9teront comme une<\/span><b> mauvaise communication ou un d\u00e9sint\u00e9r\u00eat <\/b><span style=\"font-weight: 400;\">de votre part.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Et cela peut vraiment vous faire perdre des clients.<\/span><\/p><p><span style=\"font-weight: 400;\">Prenez note : <\/span><b>vous devez toujours r\u00e9pondre<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">L&rsquo;autre option, tr\u00e8s respectable, consiste \u00e0<\/span><b> bloquer directement<\/b><span style=\"font-weight: 400;\">. Si le commentaire est vraiment malveillant et sans fondement, vous savez :<\/span> <b><i>ne nourrissez pas le troll<\/i><\/b><b>.\u00a0<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af41eb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af41eb9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-110b24d2\" data-id=\"110b24d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd63526 elementor-widget elementor-widget-heading\" data-id=\"dd63526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Analysez le commentaire (mais ne vous \u00e9ternisez pas).\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54191b42 elementor-widget elementor-widget-text-editor\" data-id=\"54191b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il peut y avoir un<\/span><b> \u00e9ventail de r\u00e9ponses possibles<\/b><span style=\"font-weight: 400;\"> selon le ton et l&rsquo;intention du commentaire.<\/span><\/p><p><span style=\"font-weight: 400;\">On ne r\u00e9pond pas de la m\u00eame mani\u00e8re \u00e0 un commentaire grossier, sans raisons ni arguments, qu&rsquo;\u00e0 la critique d&rsquo;un utilisateur qui a \u00e9t\u00e9 d\u00e9\u00e7u, pour quelque raison que ce soit, et qui veut le faire savoir de <\/span><b>mani\u00e8re \u00e9nergique mais correcte.<\/b><\/p><p><span style=\"font-weight: 400;\">Autre chose :<\/span><b> la rapidit\u00e9 de r\u00e9ponse est un point en votre faveur.<\/b><span style=\"font-weight: 400;\"> La personne qui a \u00e9crit l&rsquo;attendra, et d&rsquo;autres attendront et regarderont.<\/span><\/p><p><span style=\"font-weight: 400;\">R\u00e9pondre sans trop tarder t\u00e9moigne d&rsquo;un<\/span><b> bon service \u00e0 la client\u00e8le.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2dafab45\" data-id=\"2dafab45\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2b2da6 elementor-widget elementor-widget-image\" data-id=\"c2b2da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/elementor\/thumbs\/Isaura-_-Fotos-Blog-V-5-4wj6kvn5uuura2un4zz6zj4arjqunhh6zzvt8jrvqo.jpg\" title=\"Isaura _ Fotos Blog (V) (5)\" alt=\"Isaura _ Fotos Blog (V) (5)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3facc186 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3facc186\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-100eb3e5\" data-id=\"100eb3e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d4484f elementor-widget elementor-widget-heading\" data-id=\"4d4484f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Soyez honn\u00eate.\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c6f628 elementor-widget elementor-widget-text-editor\" data-id=\"41c6f628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les utilisateurs sont tr\u00e8s perspicaces.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">De la m\u00eame mani\u00e8re qu&rsquo;ils per\u00e7oivent rapidement si une critique est disproportionn\u00e9e ou d\u00e9raisonnable, ils sentent \u00e9galement <\/span><b>si la r\u00e9ponse a l&rsquo;intention sinc\u00e8re de r\u00e9soudre le d\u00e9saccord, ou si elle cherche \u00e0 exp\u00e9dier le probl\u00e8me au plus vite<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Donc facilitez la communication.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Canaux d&rsquo;offre <\/b><span style=\"font-weight: 400;\">: \u00ab\u00a0Bonjour, envoyez-nous un DM et nous serons heureux de vous aider \u00e0 r\u00e9soudre votre cas\u00a0\u00bb.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>S&rsquo;excuser <\/b><span style=\"font-weight: 400;\">: \u00ab\u00a0Nous sommes d\u00e9sol\u00e9s pour les d\u00e9sagr\u00e9ments que cela a pu vous causer\u00a0\u00bb.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S&rsquo;il y a eu une erreur de la part de votre entreprise, <\/span><b>proposez d&rsquo;abord une solution, et une compensation plus tard<\/b><span style=\"font-weight: 400;\"> : \u00ab\u00a0Nous vous enverrons un code de r\u00e9duction pour votre prochain achat\u00a0\u00bb.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00c9tablissez une<\/span><b> communication \u00e9troite et personnelle.\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">L&rsquo;utilisateur qui a rencontr\u00e9 un probl\u00e8me sera agac\u00e9 si vous l&rsquo;ignorez, si vous mettez un si\u00e8cle \u00e0 lui fournir une solution ou s&rsquo;il a l&rsquo;impression que vous lui envoyez une r\u00e9ponse poliment automatis\u00e9e pour vous d\u00e9barrasser des clients m\u00e9contents.<\/span><\/p><p><span style=\"font-weight: 400;\">Et aussi, vous maintenez votre authenticit\u00e9 dans les r\u00e9seaux sociaux, en faisant du <\/span><a href=\"https:\/\/www.isauramedia.com\/fr\/comment-faire-de-la-gestion-de-communaute-sans-prostituer-vos-reseaux-sociaux\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">community management sans prostituer votre essence.\u00a0<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c04670 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c04670\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-067ce6b\" data-id=\"067ce6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1af314c elementor-widget elementor-widget-image\" data-id=\"1af314c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-10133\" alt=\"Un reloj azul, una planta y una ampulleta para ilustrar un texto sobre c\u00f3mo gestionar comentarios negativos.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1-1024x576.jpg 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1-300x169.jpg 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1-768x432.jpg 768w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2021\/03\/Isaura-_-Cabecera-blog-3-1.jpg 1400w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04c764c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04c764c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-457cfd9\" data-id=\"457cfd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df11207 elementor-widget elementor-widget-heading\" data-id=\"df11207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Ne mangez pas de ce pain-l\u00e0\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-250b8f0 elementor-widget elementor-widget-text-editor\" data-id=\"250b8f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous connaissons tous <\/span><b>l&rsquo;utilisateur type qui se plaint du syst\u00e8me<\/b><span style=\"font-weight: 400;\">, qui manque totalement d&#8217;empathie envers ses pairs et traverse la vie en voulant \u00eatre le premier en tout.<\/span><\/p><p><span style=\"font-weight: 400;\">Soyez tr\u00e8s clair : s&rsquo;il existe dans la vie, il existe sur les r\u00e9seaux sociaux. <\/span><b>Et un jour, tu vas le croiser.<\/b><\/p><p><span style=\"font-weight: 400;\">Si vous recevez un commentaire plus que n\u00e9gatif, destructeur, d&rsquo;un de ces sp\u00e9cimens, <\/span><b>ne le laissez pas passer. <\/b><span style=\"font-weight: 400;\">M\u00eame si vous ne mangez pas de ce pain-l\u00e0,\u00a0 vous devez r\u00e9agir.<\/span><\/p><p><span style=\"font-weight: 400;\">Gardez \u00e0 l&rsquo;esprit que le reste des utilisateurs les reconnaissent aussi rapidement, et que nous pouvons comprendre (et m\u00eame appr\u00e9cier) <\/span><b>une r\u00e9ponse \u00ab\u00a0de chez nous\u00a0\u00bb qui offre une autre perspective.<\/b><\/p><p><span style=\"font-weight: 400;\">Poliment, oui. Avec force, aussi.<\/span><\/p><p><span style=\"font-weight: 400;\">Ils apportent de la<\/span><b> cr\u00e9dibilit\u00e9 \u00e0 l&rsquo;entreprise et donnent confiance<\/b><span style=\"font-weight: 400;\"> au reste des utilisateurs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46cf47b0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46cf47b0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;video&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1718d8c8\" data-id=\"1718d8c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19efb3c2 elementor-widget elementor-widget-heading\" data-id=\"19efb3c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voici<b> quelques conseils <\/b>pour vous aider \u00e0 g\u00e9rer vos r\u00e9seaux\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56160cb8 elementor-widget elementor-widget-text-editor\" data-id=\"56160cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous avez besoin de plus ? Aujourd&rsquo;hui, nous avons parl\u00e9 d&rsquo;<\/span><b>une partie tr\u00e8s sp\u00e9cifique dont nous savons que nos clients sont pr\u00e9occup\u00e9s,<\/b><span style=\"font-weight: 400;\"> mais il y a plus.<\/span><\/p><p><span style=\"font-weight: 400;\">Il est tr\u00e8s important, par exemple, d<\/span><b>&lsquo;\u00e9tablir le ton des communications<\/b><span style=\"font-weight: 400;\"> afin que vos messages soient conformes \u00e0 votre marque, ainsi que la conception des images ou le type de contenu qui correspondent le mieux aux objectifs de marketing.<\/span><\/p><p><b>Vous souhaitez revoir la gestion de vos r\u00e9seaux<\/b><span style=\"font-weight: 400;\"> ? Il est certain qu&rsquo;avec des conseils, on peut en tirer beaucoup plus. <\/span><a href=\"https:\/\/www.isauramedia.com\/fr\/contacter\/\"><span style=\"font-weight: 400;\">Appelez-nous<\/span><\/a><span style=\"font-weight: 400;\"> et nous \u00e9tablirons ensemble un plan pour vous.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fed0b74 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fed0b74\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69f28c80\" data-id=\"69f28c80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-349c4558 elementor-widget elementor-widget-heading\" data-id=\"349c4558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Vous avez aim\u00e9 ce contenu ? Eh bien, nous en avons d'autres ! Inscrivez-vous ci-dessous et nous vous enverrons un e-mail pour vous pr\u00e9venir lorsque nous publierons un nouvel article\ud83d\ude09 .<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42fc1899 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42fc1899\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cf05a95\" data-id=\"5cf05a95\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57d1cfbd elementor-widget elementor-widget-spacer\" data-id=\"57d1cfbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63b6fa96 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"63b6fa96\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b36da39\" data-id=\"4b36da39\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;1&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;0&quot;,&quot;end&quot;:&quot;50&quot;}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f54e4db elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"6f54e4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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ya\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tmars 30, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Aimez vos haters. Comment g\u00e9rer les commentaires n\u00e9gatifs et les crises de marque. Si vous n&rsquo;\u00eates pas tr\u00e8s habitu\u00e9 \u00e0 g\u00e9rer les r\u00e9seaux sociaux de<\/p>\n","protected":false},"author":1,"featured_media":10116,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[26],"tags":[],"class_list":["post-10175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment g\u00e9rer les commentaires n\u00e9gatifs et les haters<\/title>\n<meta name=\"description\" content=\"Vous ne savez pas comment r\u00e9agir \u00e0 un commentaire n\u00e9gatif, aux haters ou a une crise de marque ? 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