{"id":24625,"date":"2023-10-23T10:30:00","date_gmt":"2023-10-23T08:30:00","guid":{"rendered":"https:\/\/www.isauramedia.com\/?p=24625"},"modified":"2023-10-20T16:54:48","modified_gmt":"2023-10-20T14:54:48","slug":"un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online","status":"publish","type":"post","link":"https:\/\/www.isauramedia.com\/fr\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/","title":{"rendered":"\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24625\" class=\"elementor elementor-24625\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97dfd3b elementor-section-stretched elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97dfd3b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-335274eb elementor-hidden-desktop\" data-id=\"335274eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35212c42 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"35212c42\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-24630\" alt=\"Una persona caminando en el desierto para ilustrar c\u00f3mo gestionar un cliente insatisfecho.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-47e6536 e-con-full e-flex e-con e-parent\" data-id=\"47e6536\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f842a7 e-con-full e-flex e-con e-child\" data-id=\"5f842a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe95b41 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe95b41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> \u00bfUn cliente insatisfecho? <\/b> Aprende a <b> gestionarlo <\/b> en tu negocio online\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94e1711 e-con-full e-flex e-con e-child\" data-id=\"94e1711\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbb3df elementor-widget elementor-widget-text-editor\" data-id=\"dfbb3df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Por muy bien que hayas montado tu negocio y por mucho que te esmeres en hacerlo bien, <\/span><b>es imposible contentar a todo el mundo. <\/b><span style=\"font-weight: 400;\">Siempre habr\u00e1 un porcentaje de clientes que no est\u00e1n a gusto con la atenci\u00f3n prestada o el producto recibido. Pero \u00a1cero dramas! No tiene que ser un (gran) problema si sabes c\u00f3mo <\/span><b>gestionar la situaci\u00f3n con empat\u00eda, buena comunicaci\u00f3n y voluntad de ofrecer soluciones.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d708bc0 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d708bc0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21b7698\" data-id=\"21b7698\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6ad6cd elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"b6ad6cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\" class=\"attachment-full size-full wp-image-24630\" alt=\"Una persona caminando en el desierto para ilustrar c\u00f3mo gestionar un cliente insatisfecho.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b410373 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b410373\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67a9771c\" data-id=\"67a9771c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57c462ef elementor-widget elementor-widget-text-editor\" data-id=\"57c462ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>\u201cSi no quedan contentos a la primera que sea a la segunda: aprende a tratar con tus clientes insatisfechos\u201d.<\/b><\/p><p><span style=\"font-weight: 400;\">La gesti\u00f3n de clientes insatisfechos en un negocio online es important\u00edsima, si quieres <\/span><b>crear una buena reputaci\u00f3n a largo plazo.<\/b><\/p><p><span style=\"font-weight: 400;\">La comunicaci\u00f3n efectiva, la calma y el trato profesional son fundamentales para<\/span><b> manejar las quejas y mejorar la experiencia del cliente.<\/b><\/p><p><span style=\"font-weight: 400;\">Si gestionas esas insatisfacciones de forma profesional, no solo <\/span><b>no perder\u00e1s el cliente,<\/b><span style=\"font-weight: 400;\"> sino que a lo mejor hasta lo fidelizas. Veamos c\u00f3mo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376bc790 elementor-widget elementor-widget-heading\" data-id=\"376bc790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> \u00bfPor qu\u00e9 es importante saber tratar a los clientes insatisfechos? <\/b>\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-302c5207 elementor-widget elementor-widget-text-editor\" data-id=\"302c5207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Si un cliente no est\u00e1 contento con el servicio recibido o con el producto que le ha llegado, no quieras pasar p\u00e1gina r\u00e1pidamente. P\u00e1rate, analiza qu\u00e9 ha pasado y <\/span><b>trata de darle la vuelta a la situaci\u00f3n.<\/b><\/p><p><span style=\"font-weight: 400;\">Porque, vale, estamos de acuerdo, a nadie le gusta recibir <\/span><a href=\"https:\/\/www.isauramedia.com\/como-gestionar-comentarios-negativos\/\"><span style=\"font-weight: 400;\">comentarios negativos<\/span><\/a><span style=\"font-weight: 400;\"> y quejas. Pero <\/span><b>abordar el tema de forma r\u00e1pida <\/b><span style=\"font-weight: 400;\">ya es una forma de demostrar tu compromiso con la satisfacci\u00f3n del cliente.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A partir de ah\u00ed, tienes la oportunidad de <\/span><b>convertir una experiencia negativa en positiva, <\/b><span style=\"font-weight: 400;\">adem\u00e1s de generar confianza y fidelidad hacia la marca.<\/span><\/p><p><span style=\"font-weight: 400;\">Visto as\u00ed no suena mal, \u00bfverdad? Ahora, veamos c\u00f3mo hacerlo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e178a83 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e178a83\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c2c7b08\" data-id=\"5c2c7b08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-170b9f9 elementor-widget elementor-widget-image\" data-id=\"170b9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"600\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-fotos-blog-cuadradas-FINAL-30.png\" class=\"attachment-large size-large wp-image-24666\" alt=\"Un plato con alfajores para ilustrar un texto sobre c\u00f3mo gestionar clientes insatisfechos en un negocio online.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-fotos-blog-cuadradas-FINAL-30.png 500w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-fotos-blog-cuadradas-FINAL-30-250x300.png 250w\" sizes=\"(max-width: 500px) 100vw, 500px\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ba3d9f5 elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ba3d9f5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6d5c6d4\" data-id=\"6d5c6d4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d7380d3 elementor-widget elementor-widget-spacer\" data-id=\"2d7380d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4cb0fe9\" data-id=\"4cb0fe9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79d3074b elementor-widget elementor-widget-spacer\" data-id=\"79d3074b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-375b4883 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"375b4883\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2007e1f9\" data-id=\"2007e1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69371bd elementor-widget elementor-widget-heading\" data-id=\"69371bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Abre una l\u00ednea de comunicaci\u00f3n eficiente\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b63d36 elementor-widget elementor-widget-text-editor\" data-id=\"3b63d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u00bfAlguna vez has sentido eso de que \u201cno hay nadie al otro lado\u201d? Pues no lo hagas t\u00fa con tu negocio online. Lo primero <\/span><b>es escuchar lo que el cliente tiene que decir<\/b><span style=\"font-weight: 400;\">. Para eso establece un canal de comunicaci\u00f3n directo y accesible para que los clientes puedan expresar sus inquietudes de manera r\u00e1pida y sencilla.<\/span><\/p><p><span style=\"font-weight: 400;\">Aqu\u00ed te contamos las ventajas de aplicaciones de mensajer\u00eda como <\/span><a href=\"https:\/\/www.isauramedia.com\/telegram-vs-whatsapp-para-empresas\/\"><span style=\"font-weight: 400;\">Telegram o WhasApp<\/span><\/a><span style=\"font-weight: 400;\"> para gestionar la atenci\u00f3n al cliente de la empresa.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9f1f2 elementor-widget elementor-widget-heading\" data-id=\"7b9f1f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Escucha<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2cbb6 elementor-widget elementor-widget-text-editor\" data-id=\"6a2cbb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u00bfHas o\u00eddo hablar de la escucha activa? Pues eso. Deja que la persona que hay al otro lado hable, pr\u00e9stale atenci\u00f3n y hazle saber que <\/span><b>valoras su perspectiva.\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Muestra empat\u00eda y comprensi\u00f3n hacia sus preocupaciones.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c574f elementor-widget elementor-widget-heading\" data-id=\"41c574f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Ante todo, mucha calma<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f838629 elementor-widget elementor-widget-text-editor\" data-id=\"f838629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Mant\u00e9n siempre un<\/span><b> tono respetuoso y profesional<\/b><span style=\"font-weight: 400;\"> al interactuar con los clientes. Evita dar respuestas defensivas y no entres al trapo en confrontaciones.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00bfY si tu cliente est\u00e1 muy, pero muy enfadado y la comunicaci\u00f3n se pone un poco agresiva? En ese escenario, con m\u00e1s raz\u00f3n hay que mantener la calma. Nunca sigas ese camino, porque <\/span><b>si pierdes los estribos, has perdido el tim\u00f3n de la comunicaci\u00f3n.<\/b><\/p><p><span style=\"font-weight: 400;\">Trata de que el cliente comprenda que se le escucha y que<\/span><b> se pondr\u00e1n los medios para darle una soluci\u00f3n.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c2691 elementor-widget elementor-widget-heading\" data-id=\"47c2691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Responde pronto y bien\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c2477 elementor-widget elementor-widget-text-editor\" data-id=\"17c2477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No dejes a tu cliente esperando demasiado tiempo por una respuesta, ya que esto puede <\/span><b>aumentar su frustraci\u00f3n.<\/b><\/p><p><span style=\"font-weight: 400;\">Proporciona respuestas claras y concisas a las preguntas y problemas planteados. Al cliente no le interesa que le cuentes tu vida, sino que<\/span><b> le ofrezcas soluciones viables y realistas. <\/b><span style=\"font-weight: 400;\">Si no puede ser en ese momento, dile en qu\u00e9 plazo tendr\u00e1 una respuesta.<\/span><\/p><p><span style=\"font-weight: 400;\">La comunicaci\u00f3n no debe ser puntual. <\/span><b>Mant\u00e9n a tu cliente informado de los avances, <\/b><span style=\"font-weight: 400;\">que vea que realmente est\u00e1s haciendo un esfuerzo para resolver el problema.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c612c elementor-widget elementor-widget-heading\" data-id=\"63c612c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Disculparse nunca est\u00e1 de m\u00e1s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22ac051 elementor-widget elementor-widget-text-editor\" data-id=\"22ac051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ofr\u00e9cele una disculpa sincera por los inconvenientes causados. Es m\u00e1s, agrad\u00e9cele la oportunidad que te ha dado para <\/span><b>conocer puntos flacos y mejorar el servicio.<\/b><span style=\"font-weight: 400;\"> De puertas para dentro, es una gran ocasi\u00f3n: recoge el <\/span><i><span style=\"font-weight: 400;\">feedback <\/span><\/i><span style=\"font-weight: 400;\">y aprende para mejorar.<\/span><\/p><p><span style=\"font-weight: 400;\">Y, si quieres quedar realmente bien (y fidelizar, que es de lo que se trata) <\/span><b>acompa\u00f1a tu disculpa de alguna compensaci\u00f3n: <\/b><span style=\"font-weight: 400;\">un descuento en su pr\u00f3xima compra seguro que es muy bienvenido.<\/span><\/p><p><span style=\"font-weight: 400;\">Es importante no tomarse estas situaciones como un engorro, sino como <\/span><b>una oportunidad de mejorar.<\/b><span style=\"font-weight: 400;\"> Ten en cuenta que, si realmente ha habido un problema, te interesa mucho saber cu\u00e1l es para solucionarlo y abortar posibles quejas futuras.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">La reputaci\u00f3n de un negocio no se construye de la noche a la ma\u00f1ana. Este tipo de situaciones son muy \u00fatiles para demostrar que realmente <\/span><b>quieres ofrecer un servicio al cliente de 10,<\/b><span style=\"font-weight: 400;\"> y eso, el cliente sabe valorarlo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb22c3a elementor-widget elementor-widget-heading\" data-id=\"cb22c3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfY c\u00f3mo hacer que tus <b>clientes satisfechos\u2026 est\u00e9n a\u00fan m\u00e1s satisfechos?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efc36d6 elementor-widget elementor-widget-text-editor\" data-id=\"efc36d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Si quieres que tu negocio online est\u00e9 <\/span><b>en la \u00e9lite en cuanto al servicio al cliente, <\/b><span style=\"font-weight: 400;\">hay diferentes estrategias que se pueden poner en marcha.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00bfCu\u00e1les? Te contestamos a la gallega\u2026 depende. Depende de tu negocio, tus objetivos, tu p\u00fablico. <\/span><b>Danos m\u00e1s datos y podremos ayudarte. <\/b><span style=\"font-weight: 400;\">\u00bfC\u00f3mo? Pues <\/span><a href=\"https:\/\/www.isauramedia.com\/contactanos\/\"><span style=\"font-weight: 400;\">poni\u00e9ndote en contacto con nosotros<\/span><\/a><span style=\"font-weight: 400;\"> y cont\u00e1ndonos qu\u00e9 quieres conseguir en tu negocio online. Si tienes ideas muy locas, \u00a1nosotros m\u00e1s!\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce430 elementor-widget elementor-widget-image\" data-id=\"10ce430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"370\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-46-1024x473.png\" class=\"attachment-large size-large wp-image-24648\" alt=\"Rocas y playa para ilustrar un texto sobre c\u00f3mo gestionar un cliente insatisfecho.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-46-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-46-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-46-768x355.png 768w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-46.png 1400w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71d6066f elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71d6066f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-526d3e8\" data-id=\"526d3e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-454557ca elementor-widget elementor-widget-heading\" data-id=\"454557ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00bfTe ha gustado este contenido? \u00a1Pues tenemos m\u00e1s! Ap\u00fantate justo debajo y te mandamos un correo para avisarte cuando colguemos un nuevo art\u00edculo\ud83d\ude09\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6277f1b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6277f1b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42fac695\" data-id=\"42fac695\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;1&quot;,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:&quot;0&quot;,&quot;end&quot;:&quot;50&quot;}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-253c1968 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"253c1968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\t\u00faltimos <b> Posts<\/b>\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5043243b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5043243b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-588056d7\" data-id=\"588056d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5163c5e3 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"5163c5e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32186 post type-post status-publish format-standard has-post-thumbnail hentry category-analitica-web category-automatizacion category-ecommerce category-marketing-digital category-negocios category-publicidad-digital category-seo category-seo-copywriting\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.isauramedia.com\/fr\/tu-hotel-de-lujo-pierde-clientes-por-no-tener-estrategia-en-redes-sociales-2\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-2.png\" class=\"attachment-full size-full wp-image-32192\" alt=\"\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-2.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-2-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-2-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-2-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.isauramedia.com\/fr\/tu-hotel-de-lujo-pierde-clientes-por-no-tener-estrategia-en-redes-sociales-2\/\" >\n\t\t\t\tLas redes sociales mal gestionadas te est\u00e1n costando miles\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32157 post type-post status-publish format-standard has-post-thumbnail hentry category-analitica-web category-automatizacion category-ecommerce category-marketing-digital category-negocios category-publicidad-digital category-seo category-seo-copywriting\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.isauramedia.com\/fr\/tu-hotel-de-lujo-pierde-clientes-por-no-tener-estrategia-en-redes-sociales\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px.png\" class=\"attachment-full size-full wp-image-32166\" alt=\"\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/04\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.isauramedia.com\/fr\/tu-hotel-de-lujo-pierde-clientes-por-no-tener-estrategia-en-redes-sociales\/\" >\n\t\t\t\t\u00bfTu hotel de lujo pierde clientes por no tener estrategia en redes sociales?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32120 post type-post status-publish format-standard has-post-thumbnail hentry category-analitica-web category-automatizacion category-ecommerce category-marketing-digital category-negocios category-publicidad-digital category-seo category-seo-copywriting\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.isauramedia.com\/fr\/estrategias-que-todo-servicio-marketing-digital-deberia-implementar-ya\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/03\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-6-1.png\" class=\"attachment-full size-full wp-image-32121\" alt=\"\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/03\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-6-1.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/03\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-6-1-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/03\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-6-1-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2026\/03\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-6-1-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.isauramedia.com\/fr\/estrategias-que-todo-servicio-marketing-digital-deberia-implementar-ya\/\" >\n\t\t\t\tEstrategias que todo servicio marketing digital deber\u00eda implementar ya\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e737015 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e737015\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25b97340\" data-id=\"25b97340\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63c4ecc5 elementor-widget elementor-widget-html\" data-id=\"63c4ecc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe width=\"540\" height=\"500\" src=\"https:\/\/de537d68.sibforms.com\/serve\/MUIEADwN2QLSX4Ywth16rOqb9ksPwX3m6Ip9ikmQs3RtzFcuS25zHdc3i7lUIVTmlAMu91mfJQATB3hcRXa1fN4znEoIuyOWcc_iYjsYT4lrDmhuXcoq3vHAtUvm0xSp8yKWqfGg2NfK5c_dRWqsLY82AJ2O0aCYcrzc5UCU-o5Ee5GeRArWtVU4siykN-1qepq1DFJZbhb0CGMS\" frameborder=\"0\" scrolling=\"auto\" allowfullscreen style=\"display: block;margin-left: auto;margin-right: auto;max-width: 100%;\" loading=\"lazy\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66c66f34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66c66f34\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36dfb313\" data-id=\"36dfb313\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5de6a01 elementor-widget elementor-widget-spacer\" data-id=\"5de6a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed4942e elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ed4942e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-872a93c\" data-id=\"872a93c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d77f537 elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"d77f537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"647\" src=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/06\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-4-1.png\" class=\"attachment-full size-full wp-image-23578\" alt=\"Una silla de madera para ilustrar un texto sobre c\u00f3mo aumentar el ticket medio de tu eCommerce.\" srcset=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/06\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-4-1.png 1400w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/06\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-4-1-300x139.png 300w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/06\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-4-1-1024x473.png 1024w, https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/06\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-4-1-768x355.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ec49dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ec49dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d95629\" data-id=\"2d95629\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b07445 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1b07445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">C\u00f3mo hacer <b> prospecci\u00f3n de clientes <\/b>  y <b> aumentar oportunidades de venta <\/b><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-26e6b12 e-con-full e-flex e-con e-parent\" data-id=\"26e6b12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f55292 e-con-full e-flex e-con e-child\" data-id=\"0f55292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3722383 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3722383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 es la <b> prueba A\/B <\/b> en marketing digital:<b> optimiza tus estrategias <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-020d067 e-con-full e-flex e-con e-child\" data-id=\"020d067\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d6d8c1 elementor-widget elementor-widget-text-editor\" data-id=\"3d6d8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En marketing no hay milagros, solo <\/span><b>estrategias que funcionan y estrategias que no funcionan <\/b><span style=\"font-weight: 400;\">(o que dan peores resultados). El quid est\u00e1 en descubrir cu\u00e1les son las mejores y centrarse en esas. \u00bfC\u00f3mo lo sabemos? Una de las f\u00f3rmulas es<\/span><b> hacer tests A\/B.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b43b88 e-con-full e-flex e-con e-parent\" data-id=\"7b43b88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d39e86d e-con-full e-flex e-con e-child\" data-id=\"d39e86d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cca568c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cca568c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 es la <b> prueba A\/B <\/b> en marketing digital:<b> optimiza tus estrategias <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0410f03 e-con-full e-flex e-con e-child\" data-id=\"0410f03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c358b elementor-widget elementor-widget-text-editor\" data-id=\"91c358b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En marketing no hay milagros, solo <\/span><b>estrategias que funcionan y estrategias que no funcionan <\/b><span style=\"font-weight: 400;\">(o que dan peores resultados). El quid est\u00e1 en descubrir cu\u00e1les son las mejores y centrarse en esas. \u00bfC\u00f3mo lo sabemos? Una de las f\u00f3rmulas es<\/span><b> hacer tests A\/B.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online Por muy bien que hayas montado tu negocio y por mucho que te esmeres en<\/p>\n","protected":false},"author":1,"featured_media":24630,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[50,17,22],"tags":[],"class_list":["post-24625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce","category-marketing-digital","category-negocios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online<\/title>\n<meta name=\"description\" content=\"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online\" \/>\n<meta property=\"og:description\" content=\"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/\" \/>\n<meta property=\"og:site_name\" content=\"Isaura Media - Agencia de Marketing Digital\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/isauramedia\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-23T08:30:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"647\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Fran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/\"},\"author\":{\"name\":\"Fran\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#\\\/schema\\\/person\\\/293b042e32c39a3aa603de78e04e6ac7\"},\"headline\":\"\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online\",\"datePublished\":\"2023-10-23T08:30:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/\"},\"wordCount\":1049,\"publisher\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\",\"articleSection\":[\"ecommerce\",\"Marketing Digital\",\"Negocios\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/\",\"url\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/\",\"name\":\"\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\",\"datePublished\":\"2023-10-23T08:30:00+00:00\",\"description\":\"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\",\"contentUrl\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png\",\"width\":1400,\"height\":647,\"caption\":\"Una persona caminando en el desierto para ilustrar c\u00f3mo gestionar un cliente insatisfecho.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.isauramedia.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#website\",\"url\":\"https:\\\/\\\/www.isauramedia.com\\\/\",\"name\":\"Isaura Media - Agencia de Marketing Digital\",\"description\":\"Marketing digital para negocios brillantes\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.isauramedia.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#organization\",\"name\":\"IsAuraMedia\",\"url\":\"https:\\\/\\\/www.isauramedia.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/LOGO_ISAURAMEDIA.png\",\"contentUrl\":\"https:\\\/\\\/www.isauramedia.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/LOGO_ISAURAMEDIA.png\",\"width\":1640,\"height\":127,\"caption\":\"IsAuraMedia\"},\"image\":{\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/isauramedia\\\/\",\"https:\\\/\\\/www.instagram.com\\\/isauramedia\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.isauramedia.com\\\/#\\\/schema\\\/person\\\/293b042e32c39a3aa603de78e04e6ac7\",\"name\":\"Fran\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online","description":"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/","og_locale":"fr_FR","og_type":"article","og_title":"\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online","og_description":"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.","og_url":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/","og_site_name":"Isaura Media - Agencia de Marketing Digital","article_publisher":"https:\/\/www.facebook.com\/isauramedia\/","article_published_time":"2023-10-23T08:30:00+00:00","og_image":[{"width":1400,"height":647,"url":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png","type":"image\/png"}],"author":"Fran","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Fran","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#article","isPartOf":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/"},"author":{"name":"Fran","@id":"https:\/\/www.isauramedia.com\/#\/schema\/person\/293b042e32c39a3aa603de78e04e6ac7"},"headline":"\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online","datePublished":"2023-10-23T08:30:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/"},"wordCount":1049,"publisher":{"@id":"https:\/\/www.isauramedia.com\/#organization"},"image":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#primaryimage"},"thumbnailUrl":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png","articleSection":["ecommerce","Marketing Digital","Negocios"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/","url":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/","name":"\ud83d\ude80C\u00f3mo gestionar clientes insatisfechos en tu negocio online","isPartOf":{"@id":"https:\/\/www.isauramedia.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#primaryimage"},"image":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#primaryimage"},"thumbnailUrl":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png","datePublished":"2023-10-23T08:30:00+00:00","description":"\u00bfUn cliente no ha quedado contento con su compra o el servicio recibido? Aprende a gestionarlo de la forma m\u00e1s positiva para tu negocio.","breadcrumb":{"@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#primaryimage","url":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png","contentUrl":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2023\/10\/Isaura-Cabecera-blog-FINAL-1400-\u00d7-700-px-41.png","width":1400,"height":647,"caption":"Una persona caminando en el desierto para ilustrar c\u00f3mo gestionar un cliente insatisfecho."},{"@type":"BreadcrumbList","@id":"https:\/\/www.isauramedia.com\/un-cliente-insatisfecho-aprende-a-gestionarlo-en-tu-negocio-online\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.isauramedia.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\u00bfUn cliente insatisfecho? Aprende a gestionarlo en tu negocio online"}]},{"@type":"WebSite","@id":"https:\/\/www.isauramedia.com\/#website","url":"https:\/\/www.isauramedia.com\/","name":"Isaura Media - Agencia de Marketing Digital","description":"Marketing digital para negocios brillantes","publisher":{"@id":"https:\/\/www.isauramedia.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.isauramedia.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.isauramedia.com\/#organization","name":"IsAuraMedia","url":"https:\/\/www.isauramedia.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.isauramedia.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2022\/01\/LOGO_ISAURAMEDIA.png","contentUrl":"https:\/\/www.isauramedia.com\/wp-content\/uploads\/2022\/01\/LOGO_ISAURAMEDIA.png","width":1640,"height":127,"caption":"IsAuraMedia"},"image":{"@id":"https:\/\/www.isauramedia.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/isauramedia\/","https:\/\/www.instagram.com\/isauramedia\/"]},{"@type":"Person","@id":"https:\/\/www.isauramedia.com\/#\/schema\/person\/293b042e32c39a3aa603de78e04e6ac7","name":"Fran"}]}},"_links":{"self":[{"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/posts\/24625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/comments?post=24625"}],"version-history":[{"count":16,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/posts\/24625\/revisions"}],"predecessor-version":[{"id":24724,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/posts\/24625\/revisions\/24724"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/media\/24630"}],"wp:attachment":[{"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/media?parent=24625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/categories?post=24625"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.isauramedia.com\/fr\/wp-json\/wp\/v2\/tags?post=24625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}